Senior Technical Communications and Content Specialist

Job Responsibilities

• Develop, edit, and maintain website content, user guides, FAQs, training materials, policies, and other program documentation.
• Review content for clarity, accuracy, consistency, usability, and alignment with plain language principles.
• Ensure consistency in messaging, terminology, style, and formatting across multiple content channels and products.
• Translate complex technical, scientific, and regulatory information into clear, audience-appropriate communications.
• Coordinate content reviews and approvals among subject matter experts, technical teams, customer support staff, and leadership.
• Create and manage Jira tickets and track content-related action items to support publication and review workflows.
• Contribute to style guides, editorial standards, templates, and content governance processes.
• Develop and maintain a content maintenance plan and review schedule to help ensure website content, documentation, training materials, and related resources remain accurate, current, and aligned with program needs.
• Maintain documentation of content review processes, editorial workflows, governance practices, and content standards used across teams to promote consistency, transparency, and efficient content management.
• Collaborate with software developers and program stakeholders to ensure documentation accurately reflects system functionality, policies, and program requirements.
• Identify opportunities to improve content quality, user experience, and communication effectiveness.

Required skills and experience

• Bachelor’s degree in Communications, Technical Writing, English, Journalism, Public Health, Information Science, Computer Science, or a related field (or equivalent experience).
• Experience developing and editing technical documentation, web content, instructional materials, or other complex written products.
• Exceptional technical writing, copyediting, and proofreading skills.
• Ability to translate complex concepts into clear, concise, user-focused content.
• Experience coordinating reviews and collaborating with multiple stakeholders.
• Strong organizational and project coordination skills.
• Ability to work independently, manage competing priorities, and proactively drive assignments to completion.
• Excellent written and verbal communication skills.