About Capital One Canada
For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.
We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.
Are you ready to redefine what’s next?
About The Team
We’re a united group of creative problem-solvers dedicated to delivering best-in-class, performance-accountable experiences. By connecting with Canadians in ways that spark action and build trust, we transform business intent into measurable market success. Join a collaborative environment where your craft is valued and your impact is visible across every channel we touch.
About The Role
In this role, you’ll be the strategic voice behind our customer-facing communications, responsible for crafting, optimizing and leading our content engine across all customer communications. You’ll be the guardian of our brand’s pulse, using your words to deepen customer loyalty and make our brand's vision unmissable.
You’re someone who blends storytelling with conversion psychology, knows how to pack a punch into a character limit and loves seeing your words drive actual results. You’re interested in the "why" as much as the "what," and you're ready to collaborate with a high-energy team of designers, editors, localization specialists and process managers and project managers to bring our content pillars to life. If this sounds like you, we want to hear your story.
Candidates must submit work samples/portfolios with their application.
Your Responsibilities:
Leveraging strong writing and deep user experience expertise to craft compelling, on-brand, error-free content for customer communications channels.
Interpreting and building upon creative briefs to deliver digital messages (including emails, SMS, push notifications), letters, statements and account level messages, annual reports, card carriers, application disclosures and more.
Ensuring that messaging fits its delivery format, channel or stage of the customer journey, and incorporates user experience and accessibility standards.
Partnering closely with graphic designers, editors, localization specialists, process managers and project managers to facilitate cohesive, deadline-driven work.
Developing and maintaining systems and best practices for content creation, maintenance and repurposing. Using appropriate tools, frameworks and design systems to do so.
Interpreting business priorities, reviewing performance metrics from current or previous customer-facing communications, and developing strategies for creative messaging to influence them.
Presenting to internal stakeholders, advocating for content strategies and best practices, and anchoring recommendations with reasoning.
Demonstrating knowledge of evolving industry trends and technology, including AI adoption, and adapting creative strategies to leverage them effectively.
Conducting periodic competitive audits.
Basic Qualifications
4+ years of experience in multichannel, customer-facing content creation (copywriting, content strategy, online publishing, UX writing, digital marketing, etc.)
Proven writing and editing skills, and outstanding command of English spelling and grammar. Experience with CP style and working with company style guides.
Proficiency with varied content types, including action-oriented digital messages (like emails, push notifications and SMS) or legal/regulatory content (application disclosures, cardholder agreement, benefits booklets).
Adobe Workfront or comparable work management software (working knowledge).
Ease with managing multiple projects big and small, while navigating a fluctuating workflow, maintaining copy decks, meeting deadlines and proactively communicating status updates.
Incredible people skills and ability to partner effectively with diverse stakeholders (product, legal, process). Desire to collaborate, incorporate feedback and negotiate when necessary.
Working knowledge of accessibility, plain language and SEO best practices.
A willingness to embrace change, adapt strategies on the fly and be open to new ways of working.
Preferred Qualifications
Bachelor's degree in English, journalism, public relations or a related communications field.
Experience in financial services, insurance or other highly regulated industries.
Experience working for an in-house creative team or a creative agency.
Experience using professional AI tools to scale and improve content production.
Experience with email marketing tools like Taxi for Emails, Chamaileon, Knak, Salesforce Marketing Cloud (SFMC) and Hubspot.
Working at Capital One
You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.
Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.
Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.
This posting is for an existing vacancy.
The expected annual salary range for this position is $94,800 to $108,200.
We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$ 94,800 — $108,200
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