MAIN DUTIES

The following is a non-exhaustive list of responsibilities and areas of ownership for this role:  

Linguistic tasks  

• Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards 

• Creative writing of marketing content to engage customers 

• Proofreading and copy editing of storefront descriptions 

• Report any patterns of issues observed to help improve database and product performance 

• Test tools to provide feedback for improving efficiency and accuracy 

• Performs translations as needed  

• Performs review tasks as required  
   

Quality management planning and execution  

• Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account  

• Helps define and quality expectations per language (may be in collaboration with the client)  

• Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary  

• Ensures language level quality oversight by KPI tracking and status reporting   

• Plans, performs and tracks LQAs, if applicable 

• Drives the arbitration process  
   

Client engagement  

• Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed  

• Documents meetings with client and follows up with linguists to make sure everybody is aligned  

• Liaison between the client and the broader Welocalize linguistic team  

• Ensures the client’s feedback is implemented  

• Performs direct reviews with client's SMEs, where applicable  
   

Manages linguistic assets  

• Creates and maintains linguistic assets  

• Maintains client facing documentation  

• Communicates asset updates to linguistic team  
   

Coordinates the linguistic team  

• Reviews copy/loc and gives feedback to the linguists; communicates feedback received from reviewers and client's Language Leads 

• Support linguists in understanding corrections resulting from the arbitration process  

• Acts as liaison for terminology, style issues, product features & questions   

• Responds to content reviewers’ queries  

• Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed  

• Profile matching and assigning work/content types to the linguistic team  

• Guide the linguistic team into identifying the root causes of issues and determining actions for improvement  

• Supports the onboarding of new linguists (when applicable)   

• Reviews and evaluates language tests of potential candidates    

• Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program  

• Coaches and mentors linguists   

• Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced 

• Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team