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Team Overview
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help The Technical Writing team at TransUnion is responsible for creating clear, accurate, and user-centered documentation that supports product adoption and post-sales solutions for both internal teams and external customers. The team collaborates closely with Product, Engineering, and Training partners to ensure documentation aligns with product capabilities and user needs. This team operates within a cross-functional environment and supports scalable documentation practices across the organization.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Role Overview And Core Responsibilities
- Own the end-to-end creation and maintenance of documentation for complex product features, APIs, integrations, and multi-system workflows.
- Drive business outcomes by improving documentation quality, usability, and scalability, enabling better customer experience and internal efficiency.
- Collaborate cross-functionally with Product Managers, Engineers, SMEs, and Training teams to define documentation scope and deliverables.
- Translate complex, ambiguous, or incomplete technical inputs into clear, structured, and actionable documentation.
- Apply and refine structured content approaches (e.g., modular content, reusable components) to improve consistency and scalability.
- Continuously improve documentation standards, templates, and workflows to enhance efficiency and quality.
- Perform content reviews and editing to ensure clarity, consistency, accuracy, and usability across all documentation.
- Lead documentation efforts across multiple stakeholders, driving alignment on approach, scope, and timelines.
- Mentor junior writers, provide peer reviews, and contribute to elevating overall team quality and standards.
- Manage multiple documentation deliverables simultaneously, ensuring timely and high-quality outputs.
Required Knowledge And Experiences
- 3–6+ years in Technical Writing or Technical Communication: Required to independently manage complex documentation projects from intake through publication.
- Knowledge of structured content practices and documentation frameworks: Essential for creating scalable, reusable, and consistent documentation.
- Experience working with Product, Engineering, and cross-functional teams: Critical for aligning documentation with technical requirements and business needs.
- Ability to analyze technical systems, workflows, and APIs: Enables translation of complex concepts into user-friendly materials.
- Strong editing and content review expertise: Ensures documentation accuracy, clarity, and usability for diverse audiences.
Required Technical Skills
- Documentation tools and publishing platforms (e.g., CMS – Content Management Systems).
- Knowledge of structured content methodologies (e.g., modular content, content reuse frameworks).
- Familiarity with APIs (Application Programming Interfaces) and system workflows.
- Content organization and taxonomy principles.
Preferred Skills
- Experience improving documentation standards, templates, and scalable content frameworks.
- Strong ability to simplify complex technical workflows into user-centered content.
- Experience with mentorship, peer reviews, and knowledge sharing.
- Familiarity with taxonomy, content governance, and usability best practices.
- Ability to manage multiple priorities in a fast-paced environment.
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TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Consultant, Technical Writing