Wisr is committed to building a supportive, inclusive and diverse workplace, and we strongly encourage applications from all backgrounds and identities. We’re happy to accommodate any reasonable adjustments to the interview process to ensure equal opportunity for all. If you require reasonable adjustments, please reach out to us via [email protected].  

Our Why, What and How 

We are a proudly purpose-led ASX-listed fintech on a mission to power peoples’ progress and make a real difference in the world, starting right here in Australia. By building products and experiences designed to have a positive impact on the financial health and lives of our customers, we are inching ever-closer to achieving our purpose. 

We offer smarter, fairer loans that help people kick their goals sooner, a nifty round up tool to help people get out of debt and save even faster, and a dashboard that helps people track and improve their credit scores.

The better we do this, the more positive change and impact we can have on our customers. Now is the time to join one of Australia’s fastest growing fintechs and make an impact.

We are a people first business and value flexibility as part of our work - our team work in a hybrid working environment, 3 days per week in our beautiful office space.

• Manage a portfolio of customers who are in arrears via inbound/outbound calling and emails.

• Ensure collections activities are performed in line with NCCP, Privacy Act, debt collections guidelines, credit reporting framework, and within relevant internal policies and guidelines.

• Effectively communicate and build rapport with customers, assisting them in getting their loans back on track.

• Support customers who wish to pay out their loan, amend account details, and set up payment arrangements

• Liaise with our external partners or third parties to ensure we are supporting Wisr customers

• Set up and manage payment arrangements

• Assess hardship applications and manage existing hardship loans

• Coordinate the issuance of default and legal notices

• Ad hoc activities as required

• You will be confidently managing your portfolio, staying on top of calls, emails, and cases, while hitting agreed productivity, payment, and hardship turnaround targets.
• You will connect with customers to lift conversion rates on promise-to-pay arrangements and real-time payments, helping more people get their loans back on track.
• You will keep communication flowing smoothly, responding to emails promptly and ensuring there’s no backlog standing in the way of great customer outcomes.
• You will consistently meet high Quality Assurance standards, demonstrating compliance, clear communication, and professional conduct in every interaction.