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Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Director of Product Management – Content Management Platform

Location: Hyderabad

We are seeking an experienced Director of Product Management to lead the evolution of Salesforce’s Content Management Platform and the delivery of an always-on AI Content Operations Agent. This role sits at the intersection of enterprise CMS, AI-driven automation, SEO, and content governance, and is critical to ensuring Salesforce content remains accurate, performant, brand-aligned, and trustworthy at a global scale.

The platform supports multi-brand, multi-region, and multi-domain content authoring through a headless WordPress foundation, blending editorial content with structured data from Salesforce orgs and other enterprise systems. Building on this foundation, you will define and execute the strategy for an internal AI Agent that continuously evaluates content quality, ownership, performance, SEO health, and brand compliance—replacing fragmented audits and manual maintenance with proactive, automated workflows. This role enables decentralized teams to move fast without sacrificing trust, consistency, or credibility.

Key Responsibilities:

Own the Product Vision & Strategy:

• Define and execute the long-term product strategy and roadmap for the Content Management Platform and for an always on AI Content Operations Agent.

• Balance business objectives, technical constraints, and user needs across brands, regions, and domains.

• Establish success metrics and continuously evaluate platform performance and impact.

Lead Platform Evolution & Delivery:

• Drive the development of an always-on AI Agent that evaluates content relevance, accuracy, and performance.

• Enable automated and intelligent workflows for content review, metadata management, ownership tracking, notifications, and remediation.

• Partner closely with engineering, data, and AI teams to ensure scalable, explainable, and trustworthy AI-driven recommendations.

• Balance automation with human accountability, ensuring recommendations are actionable and trusted by content owners.

• Guide the development of a scalable, secure, and flexible headless WordPress platform.

• Drive enhancements to content authoring workflows, usability, and governance to improve efficiency and adoption.

• Partner with engineering and architecture teams to ensure reliable integrations with Salesforce and other enterprise systems.

Enterprise WordPress Leadership:

• Serve as a subject-matter expert in enterprise WordPress, including the plugin ecosystem.

• Make informed build vs. buy vs. customize decisions to balance speed, maintainability, and long-term scalability.

• Ensure platform extensibility while maintaining performance, security, and compliance standards.

Stakeholder Collaboration:

• Work effectively across a diverse set of stakeholders, including marketing, editorial, engineering, IT, legal, and regional teams.

• Navigate the needs of multi-brand, multi-region, and multi-role users, aligning competing priorities into a cohesive platform strategy.

• Communicate product direction, tradeoffs, and progress clearly to executive and cross-functional audiences.

Team Leadership & Product Excellence:

• Lead, mentor, and develop product managers and product owners (where applicable).

• Promote best practices in product discovery, delivery, and lifecycle management.

• Foster a culture of user-centered design, data-driven decision-making, and continuous improvement.

Required Qualifications:

• 10+ years relevant experience in product management and delivery

• Deep, hands-on experience with WordPress in an enterprise environment (required).

• Strong understanding of the WordPress plugin ecosystem and experience evaluating customization versus custom development.

• Experience with headless CMS architectures and API-driven integrations.

• Proven ability to manage products used across multiple brands, regions, and stakeholder groups.

Education:

• Bachelor's Degree in Computer Science, Engineering, or related technical field, or equivalent experience in technical leadership. Bachelor's Degree in Computer Science, Engineering, or a related technical field is required.

• Strong strategic thinking, communication, and influence skills.

• Role is in Hyderabad and requires a flexible work schedule to collaborate effectively with stakeholders and partners across the globe. 

• Significant experience in scrum/agile practices and backlog management

Preferred Qualifications:

• Experience integrating CMS platforms with Salesforce or other CRM/enterprise systems.

• Experience with automated workflows and with Salesforce Agentforce platform.

• Familiarity with content governance, content reuse, and syndication models.

• Experience supporting global teams and internationalization/localization needs.

• Background working closely with design systems and front-end frameworks.

Leadership Qualities 


Think Strategically: Knows what it takes to gain the competitive advantage. Has the ability to see the forest through the trees in a dynamic environment. Can develop relevant, sustainable solutions. Aligns the right resources to the task at hand; foresees and plans around obstacles. Seeks to find cost effective scalable solutions for near and longer term. 


Innovate for Growth: Always thinking about how to make improvements; not afraid to implement changes that map to business strategy. Stay abreast of cutting edge technology trends. 


Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have significant positive impact on their business. Active partner with the  customer.

Builds Trust and Credibility: Makes decisions based on organization’s values. Actions are consistent with the company's core values. 


Lead & Adapt to Change: Thrives in a changing, dynamic environment and can drive operational efficiencies that map to changing needs.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.