The main task for this role is to provide content coordination support to Elsevier’s Content Development Specialist in their engagements with SME, vendors, and other internal/external stakeholders.  

Support includes tasks such as, but not limited to:  

• Ensuring request is complete and all necessary information has been provided 

• Offer immediate administrative and developmental assistance to the Acquisition Editor and Editorial Product Manager. 

• Aid in Conference Prospecting tasks for the Acquisition Editor and Content Strategist. 

• Assist in the Review and Survey process for the Content Strategist and Content Development Strategist. 

• Support the project commissioning process (Project Set Up). 

• Provide administrative and developmental support as needed. 

• Help with author and market support during publication and post-publication stages. 

• Handle author queries and Clinical Key monthly report tasks on an Adhoc basis. 

• Provide clinical support (welcome letter, query handling, long reminder, and perm log report) for the Content Development Strategist. 

 

Quality Analysis 

• Uphold the accuracy, thoroughness, and timeliness of all individual and team deliverables by adhering to best practices, policies, and procedures. 

 

Project management 

• Ensure timely publication of services, contents, and products while maintaining high quality standards. 

• Maintain clear and effective communication with counterparts and third-party providers, offering knowledgeable information on books, contents, and services in production. 

• Collaborate with others to enhance personal and team performance and support team decisions. 

• Troubleshoot issues and facilitate the use of the ELSA tool. 

• Conduct root cause analysis and collaborate on action plans with team members. 

• Work with EPM, AE, and DE to drive results. 

• Fulfill additional tasks as assigned. 

Qualifications:

• Bachelor’s degree in any field

• 1–2 years of BPO, shared services, or related experience preferred

• Fresh graduates may also be considered based on communication skills and overall potential

• Proficiency with standard computer applications (Word, Excel, Outlook, Internet applications)

• Excellent English communication skills (both oral and written)

• Strong attention to detail and ability to work under deadlines

• Flexible and adaptable to changing business requirements, hybrid/onsite setups, and rotating work schedules

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.