Role:  Digital Content Administrator 

Location:  Mumbai, Maharashtra 

About the role: 

We are looking for a dynamic and driven digital content administrator to join our team to support internal communication, projects and content governance. 

The candidate would be joining a small, flexible team within Morgan Stanley, who work collaboratively to deliver high-quality digital experiences, ensuring content is accurate, accessible, and aligned with business needs. Our work spans multiple platforms including Jive, SharePoint, and Adobe Experience Manager, and we play a key role in maintaining and evolving the firm’s internal digital landscape. 

 

What you will be doing: 

• Ticket and Email Management: Monitor and triage incoming tickets and emails, ensuring timely and accurate responses. Prioritise and escalate issues as needed to maintain smooth day-to-day operations. 

• Stakeholder Communication: Provide clear, proactive updates to stakeholders, ensuring queries are resolved efficiently and expectations are managed. 

• Content Maintenance: Upload and maintain digital assets across platforms including AEM, Jive, and SharePoint, ensuring content accuracy and consistency. 

• Issue Escalation: Identify and flag technical or process-related challenges to senior team members to avoid delays. 

• Formal Document Review: Facilitate collaborative structured reviews of complex documents, ensuring formatting and structural consistency, identifying discrepancies, and publishing final approved versions. 

• Weekly Content Owner Engagement: Coordinate and send weekly communications to content owners, prompting timely updates and ensuring information is kept up to date. 

• Documentation Updates: Respond to urgent content needs while maintaining consistency across materials. 

• Additional Tasks: Being adaptable to take on administrative based tasks.  

 

What you need to be great in this role: 

Necessary Skills 

• Experience using digital content platforms (e.g. AEM, SharePoint, Jive). 

• Proficient in Microsoft Office tools, particularly Word and Excel. 

• Familiarity with professional/corporate office environments.  

• Experience with ticketing systems and managing shared inboxes. 

• Strong written and verbal communication skills. 

• High attention to detail and ability to manage multiple priorities. 

• Ability to work independently and escalate issues appropriately. 

• Comfortable working in a fast-paced, collaborative environment. 

 

Desirable Skills 

• Strong stakeholder management skills. 

• Exposure to Adobe Experience Manager, internal collaboration software such as Jive or SharePoint would be useful. 

• Basic knowledge of HTML and CSS for content edits. 

• Familiarity with document governance processes and version control. 

Req ID: 18130

#LI-SK1 #BTG+ #AEM