Description

This posting is for a position within the Experience unit at Genpact. Experience is Genpact’s capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems, so experiences don’t just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale.

As a Sitecore Content Author, you will be responsible for managing, updating, and maintaining content within enterprise-level Sitecore environments. You will work closely with business stakeholders, developers, QA teams, and project managers to ensure accurate, engaging, and user-friendly digital experiences across websites and digital platforms.

What You Will Do

• Create, update, and manage content, pages, components, and media assets within Sitecore CMS environments.

• Build and maintain Sitecore pages using reusable components, templates, renderings, and content structures.

• Gain a strong understanding of Sitecore information architecture, content hierarchy, workflows, and publishing processes.

• Ensure content consistency, usability, accessibility, and adherence to organizational standards.

• Provide effort estimates for content migration, updates, and maintenance activities for planning and scheduling purposes.

• Collaborate with QA teams to validate content accuracy, formatting, links, and functionality.

• Work with developers and administrators to troubleshoot and resolve Sitecore content issues, defects, and bugs.

• Support ongoing production maintenance activities including content publishing, archival, and updates.

• Review and validate work completed by team members to ensure quality, accuracy, and production readiness.

• Coordinate with cross-functional teams to support website enhancements and digital experience initiatives.

Qualifications

• Experience working with Sitecore CMS platforms (Sitecore XP/XM/XM Cloud preferred).

• Hands-on experience with Sitecore content authoring, page creation, component configuration, and publishing workflows.

• Understanding of Sitecore templates, renderings, placeholders, workflows, and content tree structure.

• Experience with Sitecore XM Cloud is a plus.

• Experience with content migration and governance practices is preferred.

• Experience with Atlassian tools such as JIRA and Confluence is a plus.

• Knowledge of SDLC and Agile methodologies.

• Basic understanding of HTML, CSS, and responsive web design principles.

• Strong analytical and problem-solving skills with attention to detail.

• Ability to manage multiple priorities and work effectively under tight deadlines.

• A self-directed individual who operates with urgency, focus, and discipline.

• Hands-on, dependable, and committed to delivering high-quality work.

• Excellent written and verbal communication skills.