Commute Content Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As the Commute Content Manager, you will develop, maintain, and optimize content across GREF Commute's digital platforms, ensuring employees have a seamless and intuitive experience accessing commute programs and benefits in service of the Amazon Global Real Estate and Facilities (GREF) client. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. This role bridges commute operations and digital content management, combining subject matter expertise in commuter programs with strong content strategy, organization, and execution skills while collaborating across multiple stakeholder groups including Product, Development, Benefits, TDM, and Communications teams. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will maintain a working understanding of all commute programs, benefits, and tools by staying actively engaged with the Commute CX Coordinator team while developing and maintaining content for commute-related topics to ensure clarity and self-service for employees. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position requires you to input and maintain approved content within COREx Beta and Production environments, develop and maintain SEO strategy for commute content across all channels, and collaborate with Facilities Management, Product Managers, and Transportation Demand Managers to gather and input facility data for new or expanding sites. We support each other's wellbeing and champion inclusivity and belonging across teams. You will conduct recurring content audits to validate accuracy of commute benefit details while representing the Commute team at events and hosting weekly Office Hours to support employees with commute-related questions.

What your day-to-day will look like:

Program Knowledge & Ticketing Support

• Maintain a working understanding of all commute programs, benefits, and tools by staying actively engaged with the Commute CX Coordinator team to ensure content accuracy and relevance
• Review and respond to Platform Tech Issue tickets and assist with triaging or resolving customer service tickets related to commute content or systems while maintaining service excellence
• Identify recurring ticket themes that may indicate opportunities to improve content clarity or functionality, partnering with stakeholders to implement solutions

Content Strategy & Development

• Research, draft, and format content for commute-related topics (e.g., parking, vanpool, transit, rideshare, and commuter benefits) to ensure clarity and self-service for employees
• Develop and maintain taxonomy and content frameworks to align with GREF standards and improve findability within all channels while ensuring consistency across platforms
• Collaborate with Communications team to edit and finalize published content, ensuring consistency with tone, accessibility, and brand guidelines that reflect professional standards
• Maintain and update content maps, facilities content maps, and source-of-truth documents to reflect accurate and current information across all channels

Content Input & Management

• Input and maintain approved content within COREx Beta and Production environments, ensuring accuracy and timely updates across all platforms
• Ensure Beta environments mirror current production content for accurate testing and review, enabling effective UAT cycles and quality assurance
• Audit and align existing content to company standards while ensuring information displays correctly and is accessible across all devices
• Respond to content update requests from stakeholders and employees with professionalism and efficiency

Search Optimization & Employee Experience

• Develop and maintain SEO strategy for commute content across all channels to improve discoverability and relevance of results for employees seeking information
• Partner with development and TDM teams to test and refine search results based on employee behavior and feedback, driving continuous improvement

Cross-Team Collaboration

• Integrate and represent Commute Program with Product Managers and Developers to propose user experience improvements and content-driven CMS enhancements
• Participate in UAT cycles prior to launches and provide feedback on content layout, accuracy, and usability to ensure quality delivery
• Ensure alignment between program operations and product roadmaps, advocating for features that enhance employee access and understanding

Site Expansions & Launch Support

• Collaborate with Facilities Management (FM), Product Managers (PM), and Transportation Demand Managers (TDMs) to gather and input facility data for new or expanding sites
• Research regional commute options (e.g., transit routes, bikeshare, vanpool programs) to support new building or area launches with comprehensive information
• Input commute and facility data into COREx and other tech platforms as appropriate, ensuring completeness and accuracy

Auditing & Reporting

• Conduct recurring content audits to validate accuracy of commute benefit details, links, and imagery while maintaining content quality standards
• Track updates, changes, and issues in a shared content tracker for transparency and project management, supporting team visibility and accountability
• Partner with Benefits to ensure annual updates reflect changes to new or sunset programs, maintaining current and relevant content

Training, SOPs & Enablement

• Develop and maintain SOPs and process documentation for content workflows, COREx use, and content publishing to drive consistency and efficiency
• Create and deliver internal training material and sessions to support consistent content creation and management practices across teams

Events & Employee Engagement

• Represent the Commute team at events, including virtual showcases, FAQ presentations, and tabling sessions to promote program awareness and adoption
• Create and present materials that highlight program updates and FAQs, ensuring clear communication with employees
• Host weekly Office Hours to support employees or partners with commute-related questions, providing expert guidance and assistance

System Maintenance & Enhancements

• Monitor COREx platform updates and enhancements impacting existing content and coordinate adjustments as needed to maintain functionality
• Provide input to development teams on backend usability improvements and content management functionality, advocating for user-centered design

Required Qualifications:

• Bachelor's degree preferred; equivalent combination of education and experience accepted demonstrating strong foundation in content, communications, or related fields
• Two (2) to four (4) years of experience in content management, communications, marketing, or digital operations, ideally in a large enterprise or technology environment
• Excellent written and verbal communication skills with ability to convey complex information clearly and accessibly to diverse audiences
• Strong organizational skills with ability to manage multiple concurrent projects and meet tight deadlines while maintaining quality standards
• Experience with content management systems (CMS) and structured content frameworks with ability to navigate technical platforms effectively
• Familiarity with SEO principles, keyword research, and accessibility standards to optimize content discoverability and compliance
• Comfortable working cross-functionally with technical and non-technical teams, bridging diverse perspectives and priorities
• Intermediate proficiency with Microsoft Office Suite, Smartsheet, and Excel to support content tracking, reporting, and collaboration
• Analytical mindset with ability to use data to inform content decisions and drive continuous improvement
• Team-oriented, proactive, and highly adaptable to evolving business needs with strong problem-solving abilities
• Ability to travel occasionally for commute events or team meetings
• Ability to work flexible hours as needed to support content launches and events

Preferred Qualifications:

• Experience with commute programs, transportation demand management, or employee engagement demonstrating understanding of commuter benefits and services
• COREx platform experience with hands-on knowledge of content input, management, and optimization within this system
• Background in user experience (UX) writing or digital content strategy with focus on self-service enablement and employee experience
• Familiarity with accessibility standards (WCAG, Section 508) and inclusive design principles ensuring content is usable by all employees
• Experience conducting user research, usability testing, or gathering employee feedback to inform content improvements
• Knowledge of transportation systems, transit options, and sustainable commute programs across diverse geographic regions
• HTML/CSS basics or familiarity with web publishing platforms supporting technical collaboration with development teams
• Experience with analytics tools (Google Analytics, Adobe Analytics, or similar) to measure content performance and inform strategy
• Project management experience or familiarity with Agile methodologies supporting structured delivery and cross-functional collaboration
• Training development or instructional design experience supporting creation of effective enablement materials
• Experience presenting to stakeholders or hosting information sessions demonstrating comfort with public speaking and facilitation.

Location: Onsite

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

79,000.00 – 79,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Arlington, VA, Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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