The Scaled Success team is building the knowledge engine behind how SafetyCulture scales. Our mission is to turn fragmented information into a centralized, AI-ready Knowledge Center that helps GTM teams work faster, more consistently, and with greater impact. The AI Content Specialist is a non-customer-facing role focused on creating and maintaining the knowledge, content, and workflows that power internal teams, scaled initiatives, and AI tools.

This role is responsible for turning information into clear, accurate, and well-structured documentation that supports internal users and improves how AI tools perform. You’ll help maintain a trusted Knowledge Center, strengthen knowledge access across GTM teams, and support the content and systems needed to scale efficiently.

 As the function evolves, the role may also stretch into creating SC Training content, supporting scaled workflows, and contributing to AI tooling and project work.

This role is ideal for someone who is detail-oriented, organized, and excited by the idea of bringing structure to information. You do your best work behind the scenes, making knowledge easier to find, easier to use, and easier to scale.