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The Communications Lead, Insurance and Content Strategy is a strategic advisor responsible for the development, planning and delivery of comprehensive internal communications strategies that support lines of business in Humana's Insurance segment and the development, activation and measurement of the Insurance segment internal content strategy. This role works cross functionally to develop end-to-end internal communications plans, giving employees the knowledge and inspiration they need to navigate a complex industry. The Communications Lead partners with Insurance and corporate communications peers to guide a thoughtful and connected content strategy that connects to enterprise pillars.
The Communications Lead implements policies and programs to increase employee awareness and knowledge of activities affecting employees. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.
Collaboration & Skill
- Develop and maintain collaborative relationships with Corporate Communications colleagues, cross-functional business teams and company leadership
- Demonstrate exceptional presentation, writing and project management skills with keen attention to detail across all tasks and deliverables
- Demonstrated ability to take ownership of communication priorities from strategy through execution, ensuring alignment with business goals and enterprise messaging
The Communications Lead develops and coordinates lines of communication within the organization among employees. The Communications Lead works on problems of diverse scope and complexity ranging from moderate to substantial.
Insurance
- Lead internal communications strategies for lines of business within the Insurance segment, implementing communications tactics that prioritize message delivery and employee engagement both within the segment and to the broader organization
- Provide executive-level communications support to senior leaders
- Advise teams and leaders on best practices and proven internal communication approaches that enable successful transformation, and deliver the tactical plans and communications materials to support them
- Leverage data to implement new or enhanced communications practices for improved effectiveness and reach
Content strategy - SEGMENT
- Develop and implement a holistic content strategy that aligns with the organizational goals of the Insurance segment, ensuring consistency and clarity in messaging across all communication channels
- Collaborate with cross-functional teams to identify key topics, trends and priorities for content development, ensuring content supports both segment-specific and enterprise-wide objectives
- Utilize data analytics and performance metrics to monitor content effectiveness, engagement and reach; generate insights for continuous improvement
- Track progress against strategic objectives, identifying gaps and opportunities for growth, innovation and enhanced audience engagement
What a qualified candidate looks like
- Strong ability to translate complex operational or regulatory information into clear, practical messaging for leaders and employees
- Experience advising leaders and managing stakeholder relationships across functions
- Strong project management skills
- Experience using data or feedback to improve communication effectiveness
- Passionate about contributing to an organization focused on continuously improving consumer experiences
Use your skills to make an impact
Required Qualifications
- Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field or equivalent combination of education and experience
- 8+ years of experience in internal, change, or strategic communications within a complex organization
- 5+ years of experience developing communications strategies that support business operations or organizational change
- 2 or more years of project leadership experience
Preferred Qualifications
- 5+ years in Corporate Communications, Public Relations, or Healthcare Communications
- Experience supporting Medicaid, government programs, or other highly regulated environments
- Experience managing content strategies across multiple communication channels
- Familiarity with healthcare operations, compliance, or policy-related communications
- Experience supporting large-scale operational or organizational change
- Prior experience mentoring others or leading projects
Additional Information
You will report to the Director of Corporate Communications.
You will have approximately 10% travel based on planned business need.
You will be an individual contributor in this role.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$115,200 - $158,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 05-06-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.