With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
Note: Hiring Location: Preferably in Asian countries where World Vision is registered to operate.
Job Purpose
As Director, Child Sponsorship Field Content Production, you will provide global strategic and operational leadership for the end-to-end production ecosystem delivering more than 20 million digital and printed sponsor content assets annually across 50+ Field Offices, 20+ fundraising markets, and up to 380 language combinations.
This role is accountable not only for operational excellence and quality assurance, but for leading a multi‑year transformation of the global sponsorship content production model, aligned to the Sponsorship Initiative and World Vision’s evolving digital and technology strategy. You will lead large, distributed, multicultural teams across multiple countries and labour contexts, oversee complex vendor ecosystems, and direct significant change programmes that redesign processes, roles, capabilities, and technologies for the future.
The role contributes directly to child and sponsor retention, operational cost optimisation, and organisational scalability, ensuring sponsor communications remain ethical, culturally appropriate, brand-aligned, emotionally resonant, and increasingly data‑driven. You will partner closely with Global Technology, Product, Marketing, and Field Operations leaders to deliver an integrated “field-to-sponsor” production capability that is resilient, future-ready, and globally coherent.
The role will ensure production transformation measurably contributes to sponsor engagement, satisfaction, and retention outcomes, aligning operational excellence with evolving sponsor experience models.
Key Responsibilities
Global Production Quality Review Operations 30%
- Provide enterprise-level leadership for global sponsorship content production and quality review operations, ensuring consistent delivery, quality, compliance, and scalability across all regions. This includes accountability for:
- High-volume, multi-format, multi-language production at global scale
- Manage commercial arrangements with 15+ fundraising offices and content delivery from 50+ field offices
- Performance management of distributed internal teams and external vendors
- Governance of surge capacity models and global delivery resilience
- Financial stewardship, cost optimisation, and value-for-money outcomes
End Results
- A globally coherent, reliable, and cost-effective production operation that consistently meets sponsor, field, and market expectations at scale.
Strategic Programme & Project Leadership 15%
- Lead complex, cross-functional, multi-year program that redesign sponsorship content production in response to the Sponsorship Initiative and future digital engagement models. This includes:
- Ownership of integrated programme roadmaps, milestones, risks, and dependencies
- Collaboration with GTD, Sponsorship Initiative, SOs, to implement multiple concurrent projects spanning process, technology, data, and organisational change
- Alignment of delivery across Global Centre, Field Offices, Support Offices, and external partners
- Senior stakeholder engagement and decision support
- Co-design future content and production models in partnership with Experience, Marketing, and Product leaders to ensure operational scalability aligns with sponsor journey innovation.
End Results
- Strategic programmes are delivered on time and on scope, enabling sustainable transformation of sponsorship production capabilities.
Transformation, Automation & Future-State Design 20%
- Act as the primary business leader for transformation of the sponsorship production value chain, moving beyond incremental improvement to fundamental redesign. This includes:
- Defining and delivering the future-state operating model validation, and production
- Introducing AI enabled and data driven quality models
- Leading organisational change as roles, skills, and workflows evolve
- Partnering with Global Technology and Digital Enablement teams to implement the sponsorship “tech spine”
- Introduce AI-enabled and data-driven quality and personalisation models that enable scalable innovation across digital and emerging engagement channels.
End Results
- A future-ready production ecosystem that is simpler, faster, more automated, and aligned to evolving sponsor engagement models.
Global Quality, Risk & Brand Stewardship 20%
- Provide executive stewardship of global content quality, ethical standards, and brand integrity across all sponsorship communications. This includes:
- Setting global quality frameworks and decision rights
- Managing reputational and operational risk in sponsor-facing content
- Ensuring cultural sensitivity and child-centred safeguarding principles
- Using data and analytics to continuously refine quality thresholds
End Results
- Sponsor communications consistently protect children, strengthen trust, and reinforce long-term sponsor engagement.
International People Leadership & Organisational Change 10%
- Lead and develop large Manila and internationally distributed teams across multiple countries and labour contexts. This includes:
- Leading through change as roles and capabilities evolve
- Building leadership capacity within regional and functional leads
- Managing complex vendor and outsourcing relationships
- Creating a high-performance, accountable, and purpose-driven culture
End Results
- Teams and partners are aligned, capable, and motivated to deliver both operational excellence and transformation outcomes. Regular reporting and strategic insights on KPIs, QA outcomes, and sponsor satisfaction are delivered to leadership to support informed decision-making.
Executive Engagement and Partnership Collaboration 5%
- Represent Field Content Production with senior Support Office staff, including the Sponsorship Initiative structures. Influence enterprise decision-making through:
- Clear articulation of operational implications and trade-offs
- Data-led insights and scenario modelling
- Trusted partnership with leaders across the organisation
End Results
- Sponsorship production considerations are embedded in strategic decisions at enterprise level.
KNOWLEDGE, SKILL AND EXPERIENCE
Required Education, training, license, registration, and/or Certification
- Master’s degree in Business Administration, Operations Management, Programme Management, Change Management, or a related discipline required
Required Professional Experience
- 12+ years experience in senior global operations, production, or transformation leadership roles.
- Good understanding of Child Sponsorship and development programming, preferably with World Vision.
- Proven leadership of complex, multi-country teams across diverse cultural, legal, and labour environments
- Demonstrated success leading large-scale transformation programmes, not just process improvement
- Advanced programme and project management capability, including governance, benefits realisation, and risk management
- Strong change leadership experience, including workforce transition and capability uplift
- Experience operating in highly federated or matrixed organisations
- Strong commercial acumen, including vendor strategy, contracting, and performance management
- High level of data literacy, with ability to translate operational data into executive insight and strategic decisions
- Demonstrated skills in managing cross-cultural and cross-functional groups and teams.
Preferred Experience, Knowledge and/or other Qualifications
- Capability to streamline steps, reduce duplication, and simplify handoffs.
- Familiarity with continuous improvement methodologies to eliminate waste and variation including lean thinking / six sigma.
- Experience leading AI‑enabled or digital production transformations
- Background in global content, publishing, marketing operations, or complex service delivery environments
- Familiarity with large-scale sponsorship, donor engagement, or customer lifecycle models
- Experience working with global technology platforms and enterprise data flows.
- Experience working across cultures and within complex organizational structures.
- Proven commercial acumen including MOUs and RFPs.
- Experience in Jira, Power Bi, Excel and Conference or Kissflow desired.
- Skilled in stakeholder engagement across cultures, time zones, and organisational levels.
Required Language(s)
- Excellent written and verbal English is required.
Position’s physical requirements
- As expected for a virtual office environment with the addition of frequent travel and the need to accommodate work across multiple time zones.
Applicant Types Accepted:
Local Applicants Only