Job Title: Technical Writer

Location: Mississauga, ON

Employment Type: Permanent Full-Time

Reason for Vacancy: Replacement

Work Arrangement: Hybrid

Department Name: Technical Writing & IT Support Services

Pay Type: Salary

Pay Range: $65,000 to $75,000 annually.

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary:

ESC is looking for a highly-motivated and engaged Technical Writer to join our team. We are looking for a self-starter committed to producing high-quality documentation that contributes to the overall success of our products. In this role, you will collaborate with multiple stakeholders and subject matter experts to obtain an in-depth understanding of our products and deliver documentation on projects across various technology domains.

Your technical aptitude and ability to research, combined with your solid writing skills and talent, will be key to creating engaging and easy to understand content. You’ll look for ways to maximize content reuse and streamline processes, while ensuring consistency across our documentation library. Your previous experience creating online content and desire to innovate will help us transition from our traditional PDF library toward a modern, online, documentation and user assistance infrastructure.

Key Responsibilities:

• Develop and maintain technical and end-user documentation, including but not limited to user guides, release notes, detail design documents, and UX copy (labels and messages) for our in-house software applications

• Follow established documentation quality assurance processes and style guidelines

• Edit peer work for clarity and consistency across all customer-facing documentation

• Coordinate with Translation Services to develop and maintain French documentation

• Publish and distribute technical documents to appropriate channels within established timelines

• Build an online repository of aids beyond our traditional documentation, such as knowledgebase articles, infographics, and videos

• Continually seek opportunities to update your product knowledge, innovate documentation deliverables, and streamline processes

• Quickly learn and adopt technology, tools, and processes in a fast-paced Agile environment

What We’re Looking For:

• Certificate in Technical Writing or related experience, preferably in an IT/software development environment

• Impeccable English writing, spelling, and grammar skills

• Proficient in the following applications:

• Adobe FrameMaker

• Adobe Acrobat

• Microsoft Word

• SharePoint

• Experience developing online help and knowledgebase articles preferred

Why Join Us?

• Competitive compensation, benefits and pension plan

• Career development and advancement opportunities

• A culture that celebrates innovation and collaboration

• Flexible work options and wellness programs

Pre-Employment Requirements

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

NOTE: Internal candidates should apply before April 27, 2026.