About The Orchard
The Orchard is a leading full-service music distribution company operating in 48 markets worldwide and servicing top global independent artists and labels. With cutting-edge operations and an unparalleled global team, The Orchard partners with clients to provide full scale solutions across a variety of verticals. Championed by an exceptional community of music lovers and experts, The Orchard empowers creators to grow and evolve in the dynamic, global industry.
The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.
Reporting to the SVP, Content, the Associate Director, Content Policy will lead The Orchard’s efforts to identify, investigate, and mitigate catalog‑level risks within our client base. This role focuses on fraud detection, suspicious or non‑compliant client behavior, ambiguous content scenarios, and policy interpretation across DSPs. You will act as a key decision‑maker for borderline or unprecedented cases, ensuring The Orchard’s catalog remains compliant, reputable, and aligned with DSP and industry standards.
This position requires someone who is comfortable using data and pattern‑recognition to surface risks at scale, helping to spot issues early and guide proactive intervention. You will need to have experience with AI agents. Ability to define ambiguous issues and find unambiguous scalable solutions. You will work closely with Legal, Operations, and Relationship Management teams, providing guidance on gray‑area cases, interpreting policies, and navigating sensitive or nuanced escalations. You will also build processes and frameworks to strengthen The Orchard’s proactive risk posture and help shape our approach to emerging catalog‑integrity challenges.
What You'll Do:
- Office- first role, in office 4 days a week.
- Lead investigations into fraud signals, suspicious activity, or policy‑violating behavior across The Orchard’s catalog; determine root causes and oversee remediation plans
- Use data to identify trends, anomalies, or recurring patterns that indicate emerging risk areas across the catalog
- Evaluate and make calls on ambiguous, borderline, or unprecedented content situations that fall outside standard operational workflows
- Interpret DSP policies and internal guidelines for gray‑area scenarios, providing clear and actionable guidance to internal stakeholders
- Partner with Relationship Management, Legal, and Operations to resolve complex or sensitive catalog‑integrity issues
- Liaise with DSP contacts to discuss policy interpretation, align on escalations, and advocate for The Orchard’s clients’ interests in nuanced cases
- Build and maintain relationships with internal teams to ensure potential risks are surfaced early and handled consistently
- Develop frameworks, standards, and documentation to support proactive catalog‑risk detection and evaluation
- Track patterns in client behavior, identify emerging risks, and support strategic recommendations to reduce catalog integrity and fraudulent behavior issues over time
- Communicate clearly and frequently with internal partners to provide updates, summaries, and next‑step guidance for sensitive situations
- Collaborate across teams to continually strengthen The Orchard’s catalog quality, policy adherence, anti-fraud efforts, and reputation with DSPs
Who You Are:
- 5+ years of experience in music, digital platforms, policy, trust & safety, content integrity, rights management, or related fields
- Strong analytical skills and the ability to identify patterns, anomalies, and risk signals across large, diverse datasets
- Excellent judgment with demonstrated ability to make firm decisions in ambiguous or sensitive situations
- Exceptional written and verbal communication skills, with ability to distill complex issues into clear recommendations
- Comfortable navigating escalations with DSPs or clients, including articulating policy positions and advocating for The Orchard’s and our clients’ needs
- Highly organized and detail‑oriented; able to manage multiple cases and deadlines simultaneously
- Ability to work cross‑functionally and build strong working relationships across Legal, RelationshipManagement, and other internal teams
- Understanding of music rights, copyright claims, and dispute processes
- Comfort working with data tools (e.g. SQL, Looker, Sigma, or similar) to pull insights and support investigations; advanced proficiency is helpful but not required
- Experience with DSP CMS or enforcement tools (e.g. YouTube CMS, Meta Rights Manager, TikTok MediaMatch) is a plus
- Proficiency in Google, Apple, and Microsoft applications
What We Give You
- You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
- A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
- Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
- An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
- Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
- Investment in your professional growth and development enabling you to thrive in our vibrant community.
- The space to accelerate progress, positively disrupt, and create what happens next
- Time off for a winter recess
The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.