Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview:
Shape how organizations harness customer interaction data to drive better experiences and measurable business outcomes. This role owns the positioning, narrative, and go to market strategy for foundational data, analytics, and journey capabilities within Genesys Cloud, influencing how enterprises understand, act on, and optimize customer journeys at scale. Working at the intersection of product, sales, and marketing, you will define how complex data and AI capabilities translate into clear customer value, accelerating both new business and expansion growth. At Genesys, we help organizations create empathetic, connected experiences powered by AI and deep customer insights, enabling brands to deliver meaningful engagement across every touchpoint. This role offers direct exposure to platform level innovation, cross functional leadership, and the opportunity to shape how leading enterprises adopt next generation customer experience technologies.

Key Responsibilities:

• Own end to end go to market strategy for core data and analytics capabilities, driving alignment across product, sales, and marketing teams

• Define and evolve differentiated positioning and messaging that clearly articulates business value for enterprise buyers and technical stakeholders

• Translate advanced capabilities such as event streaming, data modeling, analytics workflows, and AI measurement into compelling narratives that drive adoption

• Drive cross functional initiatives that support new logo acquisition and expansion, influencing strategy, execution, and measurable revenue impact

• Lead data driven analysis to identify growth opportunities across the funnel, improving conversion, pipeline velocity, and customer engagement

• Partner with demand generation and field teams to design and execute full funnel marketing strategies that increase awareness and qualified pipeline

• Develop high impact sales enablement assets, including executive presentations, solution briefs, and thought leadership content

• Deliver strategic presentations to internal leadership, customers, analysts, and industry audiences, strengthening market perception and credibility

• Influence product strategy and roadmap by representing customer needs, competitive insights, and market trends

• Drive operational rigor through clear milestone management, performance tracking, and continuous optimization of go to market initiatives

Required Qualifications:

• 4+ years of experience in enterprise SaaS marketing, preferably within multi product or platform environments

• Strong background in product marketing fundamentals, including positioning, messaging, go to market strategy, and sales enablement

• Experience working with modern data platforms, analytics infrastructure, or AI driven enterprise solutions

• Demonstrated ability to translate complex technical concepts into clear, customer focused value propositions

• Proven track record of influencing cross functional stakeholders across product, sales, and marketing organizations

• Strong analytical and problem solving skills with the ability to use data to inform decisions and strategy

• Excellent communication skills with the ability to engage both technical and business audiences

• Ability to manage multiple priorities and drive execution in complex, fast moving environments

Preferred Qualifications:

• Experience with event streaming, data modeling, customer data platforms, or identity resolution concepts

• Familiarity with analytics workflows and measurement frameworks in enterprise environments

• Track record of launching new products or platform capabilities in high growth technology companies

• Experience working with AI driven or customer experience platforms

• Bachelor’s degree or equivalent professional experience

Benefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.

• Comprehensive extended group health coverage

• Generous paid time off, including vacation and personal leave

• Retirement savings program with employer RRSP matching up to a prescribed maximum amount

• Family-friendly benefits, including parental leave top-up and adoption assistance

• Growth and development opportunities through access to learning resources and internal mobility programs

Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

95,500.00 - $123,500.00

Employee Referrals:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.