Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
At Parloa, our AI agents turn customer conversations into lasting loyalty. As a Director, Product Marketing at Parloa you will be a primary architect of how Global 2000 companies rethink their entire customer experience infrastructure. You aren’t just marketing AI; you are defining the new standard for human-AI interaction in the enterprise.
You will play a crucial role in developing go-to-market (GTM) strategies, launching marketing initiatives, empowering sales efforts, creating thought leadership, digging into market data, and establishing a thorough understanding of customers and competition. You will be expected to communicate with confidence and authority, think and act strategically, operate autonomously, and collaborate seamlessly across departments and time zones.
This director-level role will focus on amplifying our GTM motion across the commercial organization, in collaboration with Revenue Marketing (Demand, Field, Content), Sales, and Partnerships (SIs, Tech, and BPOs) to accelerate Parloa’s growth. This role will be a trusted partner to the VP of PMM and to Parloa product leadership. You will join a team that includes product marketing, customer marketing, competitive intelligence, partner marketing, AI evangelism, and industry marketing.
With an owner’s mindset, you will help Parloa move beyond features and benefits to lead the evolution of our market positioning. You will help us define how the Global 2000 perceives the shift to agentic CX for service, sales, and marketing, ensuring we are the undisputed category leader.
Location: Berlin (preferred), Munich, or London
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
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* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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