The Gartner C-Level Communities (GCC) Production Experience Lead will drive operational enhancements for the Gartner C-level Communities (GCC) portfolio of events, with a primary focus on elevating the in-room content experience and bringing the GCC value proposition to life onsite at community events around the world. This role is responsible for standardizing event delivery, developing assets, and ensuring brand alignment to deepen engagement, strengthen loyalty, and accelerate growth. The Events Experience Lead will work cross-functionally with community, marketing and logistics teams to deliver consistent, world-class experiences that reinforce Gartner’s reputation and value.
Primary Responsibilities:
Lead the standardization and execution of the in-room experience for all GCC conferences, ensuring a global consistency and an exceptional attendee experience
Partner with internal stakeholders to develop new processes to ensure flawless execution of on-site experiences
Develop, maintain, and implement event assets, guides, and templates to support consistent delivery, brand alignment and enhance the overall content experience of the onsite experience
Partner with marketing to ensure all on-site event touchpoints reflect the GCC value proposition and brand guidelines
Collaborate with internal teams to reinforce GCC’s market presence, key messages and customer loyalty
Establish and implement a GCC branding guidebook and unified key messages for all onsite event elements
Deliver training and resources to internal and external partners, ensuring globally consistent onsite delivery
Gather and analyze feedback from internal stakeholders and community members to drive continuous improvement and innovation initiatives for an enhanced attendee experience
Standardize event processes and run-of-show documentation for scalable, globally consistent execution
Support the implementation of best practices and operational improvements across the GCC portfolio
Stakeholder Collaboration:
GCC Production, Operations, Logistics and Content Teams
GCC Marketing and Brand Teams
GCC Community Engagement Teams
External Vendors and Partners
Expected Results:
Consistent delivery of world-class attendee experiences at all GCC events
High attendee / community satisfaction scores and engagement metrics
Increased adoption of standardized assets and messaging guidelines
Strengthened brand reputation and market presence
Continuous process improvement and innovation
Excellent working relationships across teams and stakeholders
Ability to manage multiple projects and priorities simultaneously
Qualifications:
Bachelor’s degree or equivalent
5-7+ years’ experience in conference management, conference project management, content production, event production or related fields
Strong project management skills and attention to detail
Experience with agency and vendor management
Excellent communication, collaboration, and stakeholder management abilities
Demonstrated ability to drive process improvement and standardization initiatives
Passion for delivering exceptional customer and community experiences
Strong process improvement and documentation abilities
Creative thinker with attention to detail
Executive presence and confident decision-making
Willingness to travel as required
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 81,000 USD - 122,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].
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