Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

Must be available to work on-site at our Bangalore office 5 days per week.

What you will be doing

You will create operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to help technical support staff, consumers, and other users within the Enphase ecosystem. After a product is released, you will work with product quality specialists and customer service managers to improve the end-user experience through documentation and/or product design changes. You will work with the product management, engineering, marketing, training, and program management teams to ensure the flow of information among project workgroups during development and testing.

Determine the needs of end users of technical documentation. End users will include certification agencies, PV system designers, EPC firms, PV system installers, test engineers, auditors, customer support agents, field applications engineers and system owners.

Study product samples and talk with product designers and developers to create quick install guides and any required operation and installation manuals

Provide feedback on products to make them easier to use and thus requiring need fewer instructions

Organize and write supporting documents for products

Release documents to the Enphase Document Management System (EDMS) to be included in product packaging at manufacture

Develop and use photographs, drawings, diagrams, animation, and charts that increase users’ understanding

Select appropriate medium for message or audience, such as manuals or online support articles or FAQs

Standardize content across platforms and media

Gather usability feedback from customers, designers, and manufacturers

Revise documents as new issues arise

Follow Enphase brand and style guidelines for consistent, predictable content creation

Who you are and what you bring

Bachelor's degree in area of specialty or at least 2-6 years of experience in the field or in a related area

Strong preference for candidates with an understanding of electrical basics and solar industry experience

Experience as a technical publication’s writer/content developer

Expert with MS Office (Word, Excel, PowerPoint), Adobe InDesign & Illustrator, Oxygen XML

SharePoint development and usage skills

Edit the documents with proper grammar check, spell check and follow the editorial standards

Strong writing, editing, and proofreading skills

Experience publishing to multiple platforms including print and web

Project management skills, tool familiarity, and extensive software skills are required

Ability to work with outside of vendors/contractors to bring projects to fruition

Ability to work in a team environment

Ability to understand and communicate concepts quickly and accurately

Accomplished presentation skills

Desire to continuously learn new features of development tools and software

High attention to detail

Ability to prioritize, schedule and meet deadlines

Work both independently and within a team

Ability to work effectively in a fast-paced, dynamic team