At E Source, we help utilities make sense of complexity in a rapidly changing landscape, and we’re looking for an Editorial Director to shape how our customer-facing insights are created, governed, and scaled in an AI-enabled, product-led environment.

E Source is a research, data/analytics, and technology focused professional services firm focused exclusively on the Utility industry in North America. We help utilities target and serve their customers more effectively, enhance and optimize their grid, and leverage operating best practices and technologies to manage their business more effectively. Headquartered in Texas, we have 450+ employees across the US and Canada. Learn more at www.esource.com

As the Editorial Director you’ll be a senior, strategic player-coach responsible for scaling how E Source creates and governs customer-facing insights, setting editorial standards, building repeatable quality mechanisms (including AI-assisted workflows), and partnering with product and portfolio leaders to improve clarity, actionability, and trust. This role supports the Customer Solutions Unit (customer experience & engagement, customer programs, and grid-edge solutions) within E Source’s Research & Analytics-led environment.

In this role, you will:

• Lead a team of editors and writers supporting all Customer Solutions Unit products - setting clear expectations, coaching for growth, and sustaining strong editorial judgment at scale

• Own and evolve editorial standards, training, and enablement (style guidance, tooling, onboarding), including readability and accessibility expectations

• Partner with Customer Solutions portfolio/product leaders to raise the bar on content efficacy and customer value - asking “What problem are we solving?” and “Is this good enough?”

• Design and continuously improve the editorial operating model (intake, prioritization, staffing, workflows) so work aligns to strategy and deadlines are predictable

• Define practical AI governance for editorial workflows - when to use AI, how to review, and how to document uncertainty and claims support

• Own content strategy for the Customer Solutions portfolio (themes, lightweight editorial calendar, packaging) and use performance signals to guide what gets published, refreshed, or retired

• Contribute hands-on to high-stakes or strategic initiatives as needed (typically ~40–50%), focusing on innovation and scalable delivery, not day-to-day queue editing

You’re likely a great fit if you:

• Bring 7+ years of editing, writing, and/or editorial leadership experience, including editors and writers

• Demonstrate strong editorial judgment - able to challenge claims, clarify uncertainty, and drive audience-first actionability

• Operate as a player-coach who can calibrate quality across a team and occasionally jump in on high-stakes work

• Have a strong process orientation and a track record of improving workflows, cycle time, and quality governance

• Are comfortable evaluating AI-assisted editorial drafts and building practical guardrails for rigor, transparency, and trust

And even better if you:

• Have experience with content strategy (themes, editorial calendars, packaging, refresh/retire decisions)

• Bring familiarity with utilities or regulated industries. especially customer experience, customer programs, DER/grid-edge, or adjacent fields (a plus, not required)

Experience and Skills to Qualify Include: (These are must haves unless specified otherwise)

• 7+ years of experience in editing, writing, and/or editorial leadership, with a track record of improving quality and enabling teams to deliver at scale

• Demonstrated ability to lead fully remote teams with strong presence, clarity, and intentional communication

• Strong command of plain-language principles, readability/accessibility practices, and claims discipline (attribution, qualifiers, evidence quality)

• Comfort with AI-assisted editorial workflows, including evaluating outputs, managing risk, and defining review standards and quality guardrails

At E Source, you’ll work alongside people who are thoughtful, curious, and deeply knowledgeable about utility and energy systems. We value clarity over jargon, substance over flash, and collaboration over ego. You’ll have the opportunity to grow your skills, contribute to meaningful work, and help shape a company that plays a real role in how the energy future unfolds.

What you can expect

• Excellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; medical and dependent-care flexible spending plans, and paid parental leave.

• A flexible time off (FTO) policy that provides paid time away from work, approved by your manager, while ensuring business needs, workload commitments, and appropriate coverage are maintained.

• A 401(k)/RRSP plan with a 3% employer match.

The budgeted salary for this position is $110,000 - $130,000 USD + annual bonus. Actual pay will be adjusted based on experience.

This role will be 100% remote with 5–10 days/yr of travel.

Applicants must be authorized to work for any employer in the US or Canada. We’re unable to sponsor or take over sponsorship of employment visas or Labour Market Impact Assessments (Cdn) at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employees of E Source are encouraged to apply. To foster a positive work environment and company culture, we support our employees in their career growth at E Source. If you are interested in similar job opportunities in the future, visit the E Source careers page for a listing of all open positions and contact Human Resources.

We contact applicants directly via email using only our designated company email addresses with the domain of @esource.com. Please do not provide personal information to anyone over email and be wary of other accounts impersonating businesses.

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