Responsibilities:

• Undergo training and certification for all processes assigned by the Operations Supervisor

• Analyze, collect and process documents based on source-specific guidelines and mandate

• Resolve internal and external requests using all tools and resources available

• Investigate, analyze and resolve collection issues and transfer to SME for further processing, if needed

• Update the documents to Lexis+ and troubleshoot errors as needed

• Investigate and analyze document and perform XML editing

• Maintain accuracy, completeness and timeliness of documents in Lexis Advance

• Contribute to team effort by accomplishing related results as needed

Qualifications:

• Bachelor’s degree in any field

• 1–2 years of BPO, shared services, or related experience preferred

• Fresh graduates may also be considered based on communication skills and overall potential

• Proficiency with standard computer applications (Word, Excel, Outlook, Internet applications)

• Excellent English communication skills (both oral and written)

• Strong attention to detail and ability to work under deadlines

• Flexible and adaptable to changing business requirements, hybrid/onsite setups, and rotating work schedules

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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