• Manage people, priorities, and processes across North America to ensure the timely delivery of online statutory and code updates in line with agreed schedules and quality standards
• Coordinate the acquisition, processing and publication of legislative content, following established editorial workflows, tooling and quality checks
• Ensure work is allocated effectively across teams to maintain throughput, accuracy and coverage commitments
• Escalate risks, delays or quality issues where needed, proposing practical mitigations

• Provide day-to-day line management for editors and analysts, including workload planning, coaching and regular feedback
• Offer guidance and practical support to help team members resolve issues, improve confidence and work consistently
• Encourage a positive, collaborative team culture with a focus on reliability, shared ownership and continuous improvement
• Support performance management processes by coaching, providing feedback and performance review, and working with individuals to ensure goals are understood and delivered

• Monitor team and individual performance measures such as timeliness, volume and error rates, taking action where standards are at risk
• Ensuring customer feedback is triaged, prioritised and resolved within agreed SLAs
• Identify process improvements within existing frameworks and support the adoption of new tools, automation and practices
• Proactively work with the team to identify, develop, and implement AI-driven operational efficiencies
• Ensure team members understand and comply with editorial policies, documentation standards and governance requirements
• Contribute to audits, reviews and remediation activity as required

• Work closely with peers, Product, Technology and other GEO editorial teams globally to ensure clear handover of work and shared understanding of requirements
• Support the implementation of changes to workflows, templates or systems agreed at a senior level
• Act as a reliable operational point of contact for assigned content areas, feeding back practical insights on delivery challenges and opportunities
• Work closely with other Editorial Managers, North America Legislation, located in the US, Canada and South Africa, to develop cross-functional initiatives, training, and collaboration

• Experience in legal editorial work, legal publishing or regulatory content operations
• Working knowledge of US and/or Canadian legislation and editorial conventions
• Proven experience managing or mentoring editorial contributors in a delivery‑focused environment
• Comfortable working with established workflows, performance measures and quality controls

• Strong organisational and prioritisation skills, with attention to detail
• Practical, proactive problem-solver with strong evidence of the ability to improve delivery and quality
• Clear and supportive communicator, able to explain expectations and provide constructive feedback
• Collaborative mindset, working effectively with managers, peers and partner teams
• Confidence using editorial systems and approved tools; openness to learning automation and efficiency tools as introduced

• Full-time role within Global Editorial Operations
• Works primarily on North America content, collaborating with UK, SA and APAC colleagues as required
• Can be located in US or Canada, home-based
• Travel, up to 10% of time, required

U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Colorado, the base pay range is $86,600 - $144,400.If performed in Illinois, the base pay range is $90,900 - $151,700.If performed in Chicago, IL, the base pay range is $95,300 - $158,900.If performed in Maryland, the base pay range is $90,900 - $151,700.If performed in New York, the base pay range is $95,300 - $158,900.If performed in New York City, the base pay range is $103,900 - $173,300.If performed in Rochester, NY, the base pay range is $86,600 - $144,400.If performed in New Jersey, the base pay range is $97,867 - $156,333.If performed in Ohio, the base pay range is $82,300 - $137,200. This job is eligible for an annual incentive bonus. Base Pay Range in Ontario: $86,400 - $144,000 (CAD). This posting is for an existing vacancy. Application deadline is 05/30/2026.

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