Role type: Full Time; Fixed Term for 8 months
 Department: Student and Scholarly Services
 Salary: $100,847 - $109,163  p.a. plus 17% super

• Impact the digital experience of every student, lead major content redesigns across critical service areas and collaborate within a user-centred, evidence-based communications team
• Apply now to shape the University’s student web experience, using content design to power confident self-service.

• Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity
In this role, you will design and optimise high-impact student web content that enables confident self-service. You will translate complex policies into clear, student-focused experiences, shaping how thousands of students navigate key study decisions.

What you will deliver:

• Design, write and edit student-facing web content that is accurate, accessible, task-focused and optimised for self-service.
• Restructure complex content sets, information architecture and navigation to improve findability, clarity, and completion of key student tasks.
• Collaborate with subject matter experts and stakeholders to gather inputs, validate content, negotiate scope and manage timelines.
• Monitor content performance using analytics and feedback, and contribute to continuous improvement of student digital experiences.
• Implement metadata, tagging, taxonomy and service design recommendations that strengthen search, pathways and frontline enquiry reduction.

You may be a great fit if you:

• Hold a relevant tertiary qualification or equivalent experience in digital content, communications, or a related discipline.
• Bring 3+ years’ experience writing, editing and designing content for public-facing websites or digital channels.
• Demonstrate ability to distil complex operational, regulatory or policy information into clear, plain-English, customer-centred copy.
• Use enterprise content management systems to draft, publish and maintain structured web content at scale.
• Apply accessibility and readability standards, including WCAG and plain English principles, in all digital content produced.
• Leverage analytics and user feedback to assess content performance and prioritise evidence-based improvements across key journeys.

For further information please refer to the attached PD.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well-being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team – Student and Scholarly Services
You will join a collaborative Student Communications team focused on improving the digital experience across student services. The team partners with service owners, designers and technologists to create clear, consistent information that supports confident self-service. You will work in a supportive environment that values evidence-based decisions, user-centred design and continuous improvement.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants
 We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.
  
Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [email protected].

Application essentials:

• Visit "apply with us" to learn more about the process, including tips and FAQs.
• You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
• Please upload your resume and a cover letter outlining your interest and experience as part of the application process.

Want to know more?

• For queries related to this specific position, contact Matthew Bernard
• For questions related to our recruitment process email Walid at [email protected]
• For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at [email protected] (subject: 'Recruitment Adjustments').

Apply today, and join a community that’s shaping the future.