About Us
Codeword is a communication agency that helps brands create breakthrough comms, content, and community experiences.
We’re a fast-moving team of writers, editors, designers, strategists, videographers, PR mavens, and even a few traditional marketers.
Our incredible roster of global brands trust us to launch their startups, run multi-channel campaigns, grow their user bases, and lead comprehensive PR and marketing initiatives. We're storytellers and brand engineers, and we love big ideas that serve a real purpose.
Codeword is a remote-first agency, with physical offices in NYC and SF that we won’t make you visit.
About You:
You’re equal parts writer, translator, and storyteller—with a strong point of view and the skill to back it up.
- 6+ years of experience in creative writing, content, marketing, journalism, advertising, or a related field
- A proven ability to take complex technical subjects and make them clear, engaging, and genuinely interesting
- The “Jargon Whisperer”: you instinctively know how to turn “enterprise-grade scalable architecture” into something a real human would say out loud
- Strong experience developing educational content—video scripts, readings, assessments, maybe even white papers
- Comfortable interviewing subject matter experts, senior execs, and technical teams—and pulling out the actual story
- AI-savvy: you use AI tools to move faster, but your human voice is what makes the work land
- A collaborative, opinionated creative who speaks up, gives thoughtful feedback, and handles feedback just as well
- Experienced in juggling multiple deadlines without sacrificing quality
- Detail-oriented and accuracy-obsessed—you care about getting it right and making it sound good
- Bonus points for AP style familiarity (and knowing when to break it)
About This Role:
You’ll be embedded directly with a client team, partnering with learning specialists, strategists, and Subject Matter Experts to bring technical curriculum to life.
From ideation to execution, you’ll shape content that teaches, engages, and actually sticks—whether that’s a video script, a course module, or supporting written materials.
You’re not just here to clean up copy. You’re here to make it better—clearer, sharper, more human.
Collaboration is a big deal here. We’re constantly in Slack, on calls, and in each other’s drafts—sharing ideas, celebrating wins, and yes, occasionally communicating via the perfect GIF.
What You’ll Be Doing:
- Creative Translation: Turn complex technical concepts into clear, conversational, and engaging scripts and learning content
- De-Tech-ing Copy: Edit drafts from engineers, developers, and execs to remove jargon and bring in clarity, tone, and flow
- Narrative Strategy: Partner with instructional designers to ensure content aligns with learning goals and tells a cohesive story
- SME Extraction: Interview subject matter experts to uncover key insights, hooks, and “aha” moments
- Audience Advocacy: Become an expert in the learner’s mindset—ensuring content never feels over-engineered or inaccessible
- Content Development: Create high-quality scripts, readings, and supporting materials across formats
- Collaboration: Work closely with writers, editors, strategists, and client teams to bring ideas to life
- Mentorship & Review: Provide feedback on peer work and help elevate the overall quality of the team
- Cultural Contributions: Share your take, your creativity, your pet photos—and the exact GIF that captures “I finally fixed this sentence”
Your Compensation:
People – that's you! – are the heart of our business, and we believe in pay transparency.
Our budget for this role is $140K -$165K, depending on experience.
Codeword Benefits
- Flexible work hours
- Minimum 20 days paid vacation annually
- 401k + financial wellness support
- Health Insurance (medical, dental, life, pet, mental health services)
- Home office allowance
- Bi-annual Wellness Credits
- Monthly Technology Credit (to offset internet / phone costs)
- Comprehensive Parental Leave Policy
A few more things you should know about Codeword
- The Codeword dream: Make good money doing work you care about with people you like.
- We love our clients (they write the checks!), which means maintaining a high bar for the creativity, smarts, responsiveness, and communication skills we offer them.
- We’re around 100 people, big enough to handle large-scale marketing programs, small enough that you’ll have an impact on our culture.
- We’re a friendly team, we look after each other, and we grow our careers together.
- We respect everyone’s personal life. After-hours emails are strongly frowned upon, night and weekend work is very rare, and employees are encouraged to pursue their side-hustles.
- We’re all grownups here, and we trust each other to get the work done, whether at home or in an office or a time zone on the other side of the world.
- We believe in defaulting to openness. Our calendars, our salary tiers, and our doors are open for all to see. (Except for secret client stuff, which we guard with our lives.)
- We’re a proud member of the global WE Communications family.
- Equal Opportunity: Codeword provides equal employment opportunity and doesn’t discriminate against employees or applicants because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.
- Diversity and Inclusion: Codeword works hard to foster a diverse team and an inclusive workplace where everyone thrives.
We aren’t a traditional agency, so we like to hire people who don’t necessarily fit the agency mold or check all the “right” boxes. If you’re on the fence about applying, please do!