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Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.
About the Role
At Digital Hands, we’re dedicated to fortifying cybersecurity for organizations everywhere. We’re looking for a detail-driven and highly organized Technical Writer to support our Managed Security Services team. In this role, you’ll develop, maintain, and manage high-quality technical documentation that supports our Security Operations Center (SOC) team and customers. This is a full-time position supporting our cybersecurity operations and client service delivery teams.
About You
You’re a Clear Communicator: You have a proven ability to translate complex cybersecurity and technical concepts into clear, concise, and user-friendly documentation for both technical and non-technical audiences.
You Have a Cybersecurity or Technology Background: You understand core IT and security concepts, enabling you to write accurately about SOC processes, incident response procedures, tools, and best practices.
You’re Highly Organized: You excel at document management, version control, and maintaining structured knowledge repositories to ensure information remains accurate and accessible.
You Thrive in High-Volume Environments: You’re comfortable managing a large workload with competing priorities, meeting deadlines without sacrificing quality.
You’re Detail-Oriented: You take pride in ensuring documents are accurate, consistent, and aligned with internal standards and compliance requirements.
You’re Process-Driven: You enjoy building and refining documentation workflows, ensuring knowledge bases and internal documentation systems stay current and effective.
You Collaborate Effectively: You work well with teams and leadership to gather information and produce meaningful documentation.
What You’ll Do
Develop Technical Documentation: Create and maintain standard operating procedures (SOPs), runbooks, playbooks, knowledge base articles, client-facing reports, and internal process documentation related to cybersecurity operations.
Manage ServiceNow Knowledge Base (KB): Build, update, and organize knowledge articles within ServiceNow, ensuring content accuracy, proper categorization, and adherence to governance standards.
Maintain Document Control: Implement and manage document lifecycle processes, including version control, reviews, approvals, and archival to ensure all materials remain up to date and audit-ready.
Drive Continuous Improvement: Identify gaps in documentation, standardize formatting and templates, and enhance overall knowledge management practices.
Support Large-Scale Workflows: Manage multiple documentation projects simultaneously while maintaining accuracy, consistency, and timely delivery.
What You Bring
Education & Experience: Bachelor’s degree in Technical Writing, English, Information Technology, Cybersecurity, or a related field, or 3–5 years of experience in a technical writing role within cybersecurity, IT, or a Managed Security Services environment.
Technical Expertise: Strong understanding of cybersecurity concepts, SOC operations, incident response processes, and IT infrastructure. Experience writing about tools such as SIEM platforms, EDR solutions, firewalls, and cloud technologies is preferred.
ServiceNow Experience: Hands-on experience creating and maintaining Knowledge Base (KB) articles in ServiceNow, including workflow approvals and document governance.
Document Management Skills: Experience with version control, document lifecycle management, and maintaining centralized repositories (e.g., SharePoint or similar platforms).
Writing & Editing Excellence: Exceptional grammar, formatting, and editing skills, with the ability to adapt tone and complexity for different audiences.
Workload Management: Demonstrated ability to handle a high-volume workload, prioritize effectively, and meet deadlines in a fast-paced environment.
Certifications (Preferred): Technical writing certifications, ITIL Foundation, CompTIA Security+, or similar cybersecurity-related credentials are a plus.
If you’re passionate about cybersecurity, thrive in structured environments, and enjoy turning complex technical processes into clear, actionable documentation, we’d love to have you on our team. Join Digital Hands and help us strengthen the foundation of our security operations through exceptional documentation and knowledge management.
Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Digital Hands participates in the U.S. Government’s E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.
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