About the Design Team

We’re a tight-knit, collaborative, and highly iterative group of designers, including product design, content design and user research. You’ll work closely with designers and product managers to launch and evolve product features. You’ll partner with user research to gain insights from user feedback. You’ll work closely with product marketing to craft and deliver communications through the right channels at the best times. You’ll also sync regularly with other writers at Thumbtack to maintain a cohesive voice across all communications.

About the Role

This role sits on the New Deal for Pros pod within the New Hiring Experiences pillar. This pod works on product features and experiences for the pros who provide home services to customers on our platform. We’re looking for a seasoned content designer with a portfolio that showcases business-centric product work. You’re a systems thinker who effortlessly solves complex problems at scale and are adept at influencing up, down and sideways. You thrive in 0-1 spaces and enjoy taking big swings that don’t always pan out. You have experience working with generative AI and engineers and applied scientists on prompt engineering and refining, or are excited to dig into these spaces.

You have the analytical and problem-solving skills to work through complicated UI and UX on both mobile and web. As a content designer, you’ll be expected to create clear, consistent messaging while passionately advocating for the needs of the user. You’ll help drive product positioning and communication strategy alongside your design, product and marketing partners, and create delightful, intuitive product experiences that leverage your expertise in UX design and content strategy.

What you'll do 

• Design, write, edit, test and improve content across multiple touch points, including product flows, navigational elements, product names, emails, tutorials and notifications
• Collaborate on cross-functional teams with designers, data analysts, researchers, engineers, product managers and marketing team members
• Demonstrate excellent communication skills and the ability to influence product decisions, team direction and strategy
• Give and solicit feedback from UX design peers and contribute to the team through mentoring or onboarding
• Ensure a consistent voice and tone across Thumbtack product content, marketing channels and customer support
• Develop content frameworks and product narratives that explain your recommendations and help partners understand the practice of content design
• Independently and proactively identify opportunities for impactful A/B copy tests and participate in user interviews
• Understand the relationship between business goals and user needs

In order to be successful, you must bring

• 2+ years of experience working on 0-1 teams
• 4+ years of professional writing experience 
• 3+ years of experience in UX writing or content design
• Excellent writing and editing skills
• Proven ability to collaborate successfully with design and product partners
• Ability to articulate your rationale clearly
• Ability to work independently, juggle multiple work streams, and deliver on tight timelines
• Portfolio of writing samples that highlight product content design and generative AI experiences

Expected salary ranges

• For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $122,400.00 - $158,400.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.

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