Content Specialist
Toronto, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This is a 6 month fixed term employee contract.

This posting reflects a potential future opening.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

We are looking for a Content Specialist with a sharp, creative eye and keen attention to detail. You will be responsible for overseeing the creative refresh and launch of campaigns by providing end-to-end operational support. This role will involve liaising between other DEPT® teams and clients to coordinate these final assets for trafficking. You will be responsible for setting up, testing, checking, and scheduling creative assets for marketing placements on landing pages, emails, and push notifications. In addition to audience and campaign management, you will also support with quality control and assurance efforts to ensure on-time and error-free campaign launches, reporting on any issues. Working closely with eBay Canada’s Marketing teams, you will also develop landing page wireframes to manage launches and ongoing refreshes of various landing pages.

WHAT YOU’LL DO:

• Coordinate project activities, including scheduling meetings, tracking deadlines, and setting up campaigns for launch.
• Managing the operational setup and testing for multiple campaigns, prioritising workload to launch campaigns and assets on schedule.
• Manage and deploy the content we create in client-specific tools. You will also help advise the client on the best ways of setting up content to achieve their goals.
• Support quality assurance efforts by reviewing project deliverables to ensure they meet client expectations and adhere to DEPT® design standards.
• Liaise with clients, clarifying questions, managing expectations, and proactively communicating status, updates or agency recommendations.
• Clearly and effectively communicating campaign updates or requirements to stakeholders.
• Assist in building and maintaining strong client relationships by demonstrating professionalism, responsiveness, and a commitment to delivering high-quality design solutions.
• Ensure high standards are maintained and add value wherever possible.
• Ensure projects are delivered and launched on time, providing reporting on any issues that may arise.

WHAT YOU BRING:

• Strong communication with excellent presentation, report writing and data analysis capabilities.
• Demonstrable experience of working proactively, autonomously, or without extensive direction.
• Experience in content management systems, reporting tools, and project management software.
• Ability to work under pressure and adapt to changes in direction when required and work on a range of client projects at the same time.
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities.
• Extremely organised, with a strong ability to manage and prioritise tasks for different stakeholders to meet deadlines, and meticulous attention to detail.
• Highly motivated to learn, grow and improve
• Personable, approachable, collaborative demeanor, and motivating team player with a problem-solving mindset.
• Moderate understanding of digital creative production and operational processes.
• Excellent oral and written communication skills.
• Superb planning and organisation abilities

The anticipated annual salary range for this position is $55,000 – $65,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

• A flexible, hybrid working policy.
• An excellent salary based on experience and equal pay policies.
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.