At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
We are looking for a results-driven Education Professional to lead end-to-end learning content development initiatives. This role is responsible for managing content development projects, collaborating with clients and cross-functional teams (Product, R&D, Professional Services), and ensuring business-aligned, high-quality learning delivery through structured and agile execution.
The ideal candidate brings strong project management capabilities, business acumen, LMS governance expertise, and collaborative leadership.
How will you make an impact?
- Own end-to-end program delivery for new and existing learning initiatives.
- Collaborate with Product, R&D, Professional Services, and clients to identify and prioritize content needs.
- Analyze business requirements and translate them into structured learning solutions.
- Plan scope, timelines, milestones, and resource allocation across multiple learning tracks.
- Ensure high-quality, on-time delivery aligned with business goals.
- Drive Agile/Scrum execution including sprint planning, backlog management, stand-ups, reviews, and retrospectives.
- Oversee LMS governance including course uploads, version control, release management, and catalog structuring.
- Ensure content compatibility and smooth deployment on LMS platforms.
- Monitor learner enrollments, completion metrics, certifications, and reporting dashboards.
- Optimize LMS user experience and ensure alignment with learning pathways.
- Monitor KPIs, learner impact, and delivery metrics.
- Manage risks, dependencies, and stakeholder expectations.
- Foster a collaborative, accountable, and high-performance team culture.
- Continuously improve processes, governance, and development efficiency.
Have you got what it takes?
- 8+ years of experience in Learning & Development, Project Management, or a related field.
- Proven experience leading content development or learning teams.
- Hands-on experience with LMS platforms and learning technologies.
- Strong stakeholder management and client-facing capabilities.
- Experience collaborating with Product, R&D, and Professional Services teams.
- Solid understanding of Agile/Scrum methodologies.
- Excellent analytical, communication, and leadership skills.
Key Traits
- Strategic thinker with a strong execution mindset.
- High ownership and accountability.
- Collaborative mindset with a positive attitude.
- Strong team management and influencing capabilities.
Requisition Details
Role Type: Individual Contributor/Project Manager
Reporting to: Tech Manager
Requisition ID: 9612
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.